Intermittent Payment Processing Slowness and Timeouts
Update - Our Engineering team is continuing to actively investigate the intermittent timeout issues affecting payment processing and patron record searches. While the issue remains under investigation, it continues to be treated as a high priority. Thank you for your patience and understanding.
Jul 06, 2026 - 11:28 EDT
Investigating - We are investigating intermittent timeout issues affecting payment processing and patron record searches for multiple clients. Users may experience delays or timeout errors when submitting transactions. Our Engineering team is actively investigating and monitoring the situation.

We appreciate your patience and understanding while we work to resolve this issue.
Jul 05, 2026 - 14:32 EDT

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Welcome to AudienceView Professional's live system status page!

Uptime over the past 90 days. View historical uptime.
Sell and Sell+ Partial Outage
90 days ago
99.29 % uptime
Today
Client Home Operational
90 days ago
100.0 % uptime
Today
Consumer Interface Operational
90 days ago
99.93 % uptime
Today
Payment Processing Partial Outage
90 days ago
99.36 % uptime
Today
Series Management Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Learning Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 7, 2026

No incidents reported today.

Jul 6, 2026

Unresolved incident: Intermittent Payment Processing Slowness and Timeouts.

Jul 5, 2026
Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026
Third-Party Security Incident – Klue-Salesforce Integration
Resolved - This incident has been resolved.
Jun 29, 12:35 EDT
Monitoring - We are aware of a security incident involving Klue, a third-party market intelligence platform that AudienceView uses to track industry news and insights, which integrates with Salesforce (our CRM system). This incident has affected many organizations, including AudienceView.

This incident is isolated to the Klue-Salesforce integration and does not involve AudienceView products or production systems. AudienceView systems remain secure and fully operational.

Our investigation into the incident remains ongoing. However, our review to date indicates that the following information was likely impacted: business contact information (name and work email) contained within the AudienceView Klue-Salesforce Integration. To our knowledge it does not contain product data or consumer (patron) data.

Upon notification of the incident by Klue, we immediately disabled the affected integration and revoked its access to the CRM.

This is a third‑party incident which did not impact AudienceView’s internal systems. We are actively monitoring the situation and are working closely with Salesforce and Klue to determine the full scope of the incident. For additional details, please refer to the recent Klue article (https://status.salesforce.com/generalmessages/20000257) or the Salesforce status page (https://status.salesforce.com/). If you have questions, please contact us at klue-salesforce-security@audienceview.com.
Jun 22, 12:30 EDT
Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

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