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Resolved -
This incident has been resolved.
Jul 8, 10:46 EDT
Update -
Our Engineering team is continuing to actively investigate the intermittent timeout issues affecting payment processing and patron record searches. While the issue remains under investigation, it continues to be treated as a high priority. Thank you for your patience and understanding.
Jul 6, 11:28 EDT
Investigating -
We are investigating intermittent timeout issues affecting payment processing and patron record searches for multiple clients. Users may experience delays or timeout errors when submitting transactions. Our Engineering team is actively investigating and monitoring the situation.
We appreciate your patience and understanding while we work to resolve this issue.
Jul 5, 14:32 EDT