Timeout Error in Client Home

Incident Report for AudienceView Professional

Resolved

This incident has been resolved.

Posted Aug 01, 2023 - 12:01 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 01, 2023 - 09:29 EDT

Update

We are continuing to investigate this issue. If you need to pull a list of patrons attending a show and cannot access the Who's Coming list, you can run a report for that show and use the Patron Details page in the mean time.

Posted Aug 01, 2023 - 08:45 EDT

Investigating

We are experiencing an issue where sessions are timing out immediately when accessing any series from your Client Home page. We are currently investigating this issue.

Posted Aug 01, 2023 - 08:31 EDT

This incident affected: Client Home and Series Management.