Slowness / '504 Gateway Time-out' error

Incident Report for AudienceView Professional

Resolved

This incident has been resolved
Posted Jun 20, 2022 - 18:49 EDT

Update

This incident has been resolved
Posted Jun 20, 2022 - 18:48 EDT

Update

A fix has been implemented and we are currently monitoring
Posted Jun 20, 2022 - 16:27 EDT

Monitoring

A fix has been implemneted and we are currently monitoring
Posted Jun 20, 2022 - 16:23 EDT

Update

We are continuing to investigate this issue.
Posted Jun 20, 2022 - 13:42 EDT

Investigating

We have been seeing a drop in system performance, resulting in the application behaving slowly and in some instances, displaying a 504 Gateway Time-out error. We are investigating this and intend to have this resolved as soon as possible.
Posted Jun 20, 2022 - 11:52 EDT
This incident affected: Sell and Sell+, Client Home, Consumer Interface, Payment Processing, Series Management, Reporting, Communications, and Order Management.
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