A fix has been implemented and Check In Mode is now available, we will continue to monitor the results
Posted Jun 05, 2024 - 10:19 EDT
Identified
Check In Mode for events is not currently available. We are working to resolve this issue. In the meantime, here are some other ways of marking attendance:
1. Print a Who's Coming list and mark attendees manually (you can come back to Check In Mode once it is working to record attendance).
3. If patrons don't have tickets but you have a ticket printer, print all tickets regardless of delivery method and download either the free Android or iOS scanning app (links above) to scan tickets on a mobile device.
4. Export the Attendance report (https://audienceview2.my.site.com/Professional/s/article/The-Attendance-Report) which shows the barcode value and use the scanning deeplink to mark tickets as scanned (go to Tools > Deeplinks, under "Other Deep Links" click on preview on the "Scan tickets deep link", select your event, then type in/copy and paste the barcode for each ticket you want to mark as attended).