CardConnect outage causing payment processing issues

Incident Report for AudienceView Professional

Resolved

This incident has been resolved.

Posted Oct 09, 2026 - 16:38 EDT

Monitoring

Service has been restored by CardConnect and they are monitoring results.

Merchants utilizing credit card terminals may need to power cycle their device to restore connectivity.

Posted Oct 09, 2026 - 13:19 EDT

Investigating

We are currently aware of an outage affecting CardConnect that may impact payment processing for clients using this gateway. At this time, the issue has been identified on the CardConnect side and is outside of AudienceView's control. We are actively monitoring the situation and are awaiting updates and resolution from CardConnect. We will share additional information as it becomes available.

Posted Oct 09, 2026 - 13:08 EDT

This incident affected: Payment Processing.