The issue is resolved now affecting Quicksell+ , Patron profile, Consumer Interface , Reports.
Posted Sep 15, 2022 - 09:54 EDT
Update
We are currently investigating issues with Error message when trying to process or refund Payments through Quicksell+ and Consumer Interface. Our teams are working to resolve the issue as soon as possible.
We sincerely apologize the for the inconvenience caused.
Posted Sep 15, 2022 - 08:27 EDT
Update
We have implemented the fix and able to resolve issues with Patron profiles and Reports. However we identified some issues still with Payments not going through Quicksell+ and Consumer Interface. Our teams are working to resolve the issue as soon as possible.
We sincerely apologize the for the inconvenience caused.
Posted Sep 15, 2022 - 00:06 EDT
Identified
We identified the root cause of the issue and are currently implementing the fix.
We sincerely apologize for the inconvenience caused.
Posted Sep 14, 2022 - 23:04 EDT
Update
We sincerely apologize for the inconvenience caused and we are trying to resolve the issue as soon as possible. Our teams are working extensively to resolve the issues with Consumer Interface, QuickSell+, Reporting and accessing patron records as soon as possible. We are still investigating the source of the problems, and we hope to have an update soon.
Posted Sep 14, 2022 - 22:02 EDT
Update
We sincerely apologize for the inconvenience caused and we are trying to resolve the issue as soon as possible. Our teams are working extensively to resolve the issues with Consumer Interface, QuickSell+, Reporting and accessing patron records as soon as possible.
Posted Sep 14, 2022 - 21:03 EDT
Update
Our teams are working extensively to resolve the issues with Consumer Interface, QuickSell+, Reporting and accessing patron records. A potential cause of the issues has been identified. The teams are working to determine this with certainty. We sincerely apologize for the inconvenience caused and we are trying to resolve the issue as soon as possible.
Posted Sep 14, 2022 - 20:06 EDT
Update
Our teams are working extensively to resolve the issues with Consumer Interface, QuickSell+, Reporting and accessing patron records. We sincerely apologize for the inconvenience caused and trying to resolve the issue as soon as possible.
Posted Sep 14, 2022 - 19:05 EDT
Update
We are currently investigating the issues with Consumer Interface, QuickSell+, Reporting and accessing patron records. Our teams are working extensively to resolve the issue. We sincerely apologize for the inconvenience caused and trying to resolve the issue as soon as possible.
Posted Sep 14, 2022 - 18:00 EDT
Update
We are currently investigating the issues with QuickSell+, Reporting and accessing patron records. Our teams are currently identifying the issue and applying the fix as needed. We apologize for the inconvenience caused and trying to resolve the issue as soon as possible.
Posted Sep 14, 2022 - 16:42 EDT
Update
A potential cause of the issues has been identified. We are working to determine this with certainty and resolve the issue immediately. We will update the status page periodically until the issue is resolved.
Posted Sep 14, 2022 - 15:17 EDT
Update
We are continuing to investigate this issue.
Posted Sep 14, 2022 - 12:14 EDT
Update
Work to resolve this issue continues. We are treating this with the highest degree of urgency.
Posted Sep 14, 2022 - 11:14 EDT
Update
We are still investigating the source of the problems, and we hope to have an update soon.
Posted Sep 14, 2022 - 09:32 EDT
Update
A potential cause of the issues has been identified. We are working to determine this with certainty. Users might experience some issues with QuickSell+, Reporting and Patron Search.
Posted Sep 14, 2022 - 09:31 EDT
Update
A potential cause of the issues has been identified. We are working to determine this with certainty.
Posted Sep 14, 2022 - 07:34 EDT
Investigating
We are currently experiencing an outage affecting both the ability to sell tickets through Quicksell+, and reporting in My Reports. These modules of the AudienceView Professional application are failing to load. In some circumstances, a 504 error is seen after the page has been attempting to load for too long.
We have found that My Reports is loading successfully a small percentage of the time. Trying to access My Reports through multiple private browser sessions may allow access to this.
Our developers are actively working to resolve the underlying cause of these issues. We will continue to provide updates here on the Status Page.
Posted Sep 14, 2022 - 06:32 EDT
This incident affected: Quicksell+, Consumer Interface, and Reporting.