Error processing some payments with an error message.

Incident Report for AudienceView Professional

Resolved

This incident has been resolved.
Posted Aug 25, 2022 - 20:33 EDT

Monitoring

We have identified the issue and a fix has been applied. We will continue to monitor results.
Posted Aug 25, 2022 - 18:45 EDT

Update

We are continuing to investigate this issue.
Posted Aug 25, 2022 - 18:23 EDT

Investigating

We are currently experiencing issues with some payments and patrons may see any error message. Some patrons are seeing double charges as well. We are investigating the issue further.
Posted Aug 25, 2022 - 16:58 EDT
This incident affected: Payment Processing.
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